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It is a long established fact that a reader.
It is a long established fact that a reader.
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NEW QUESTION # 37
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?
Answer: B
Explanation:
The most appropriate method for updating a software application installed on mobile devices is "Using a push method to check the user's device each time it is connected." ITIL 4 recommends automated and seamless methods for delivering updates to users, particularly in situations where the user may not have the expertise or time to manage updates themselves. A push method ensures that updates are delivered efficiently without requiring user intervention, improving the overall user experience and maintaining service continuity.
NEW QUESTION # 38
What of the following is NOT an example of a service value driver?
Answer: A
Explanation:
A service value driver is a factor that directly contributes to the value a service provides to the consumer. It is typically something that enhances the user experience, improves efficiency, or reduces cost.
* Option A (Incorrect):Resetting a PIN code is a basic service action that directly impacts user experience and can be considered a service value driver.
* Option B (Incorrect):Providing a new cell phone is a tangible benefit that directly contributes to the service's value from the user's perspective.
* Option C (Correct):Automatically renewing a contract is not a direct service value driver. While it may be a convenience, it does not directly enhance the service's utility, performance, or user experience.
Instead, it is more of an administrative action.
* Option D (Incorrect):Access to the mobile network is a core aspect of the service and is directly tied to the value that users derive from the service.
NEW QUESTION # 39
A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.
What is this an example of?
Answer: D
Explanation:
When a service provider requires a copy of a user's ID to ensure that the user is allowed to access the service, it is implementing a user enabling requirement. This refers to the necessary prerequisites that users must fulfill to gain access to a service.
* User Enabling Requirements:
* These are specific conditions or requirements that a user must meet to gain access to a service.
Requiring a copy of the user's ID is an example of such a requirement, ensuring that only authorized users are granted access.
NEW QUESTION # 40
A service provider is launching a new service. What is an appropriate method to encourage the demand for this service?
Answer: D
Explanation:
to create incentives that encourage early adoption and generate demand. An early-bird pricing strategy is particularly effective in this context.
* Early-Bird Price:
* Setting an early-bird price provides a discount or special pricing for those who sign up or purchase the service early. This strategy creates a sense of urgency and encourages early adoption, which can help in gaining initial traction for the service.
NEW QUESTION # 41
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?
Answer: D
Explanation:
The best initiative to develop a partnership relationship with service consumers and increase trust and customer satisfaction is to "Develop interpersonal skills and service empathy in all teams." ITIL 4 emphasizes the importance of service empathy and interpersonal skills in fostering a service mindset. By enhancing these skills across the organization, teams can better understand and address customer needs, leading to stronger relationships and higher satisfaction.
NEW QUESTION # 42
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