It is a long established fact that a reader.
It is a long established fact that a reader.
It is a long established fact that a reader.
It is a long established fact that a reader.
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NEW QUESTION # 38
Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Answer: A,B
NEW QUESTION # 39
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.
Answer: A,B
Explanation:
To enable knowledge base access:
* Configure integration flow (A): Establish connectivity between SAP Service Cloud and the knowledge base system (e.g., SAP Knowledge Base).
* Maintain provider settings (C): Define endpoints, authentication, and search parameters in SAP Service Cloud.
* API tokens (B) are part of provider-specific configurations but not standalone steps.
* Articles (D) are maintained in the external knowledge base, not directly in Service Cloud.
References:
* SAP Help Portal: Knowledge Base Integration
* SAP Documentation: Configuring Knowledge Base Providers
NEW QUESTION # 40
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.
Answer: C,D
Explanation:
The Entities facet in the Customer Hub displays transactional objects linked to the customer:
* Service orders (B): Track service delivery or repairs.
* Cases (C): Record customer issues and resolutions.
* Maintenance plans (A) and registered products (D) appear in other facets (e.g., Assets).
References:
* SAP Help Portal: Customer Hub Entities Facet
* SAP Documentation: Entities Facet Configuration
NEW QUESTION # 41
When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.
Answer: C,D,E
NEW QUESTION # 42
Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?
Answer: D
Explanation:
Access restrictions follow the principle of "least privilege." If a user has both unrestricted and restricted access rights, the system enforces the restricted access (D) to ensure data security.
Why other options are incorrect:
* A, B, C: Contradict SAP's security model, where explicit restrictions take precedence.
References:
* SAP Security Guide: "Access Restriction Rules".
NEW QUESTION # 43
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